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Frequently Asked Questions
Here are the most common questions we receive from our customers. If you do not find the answer to your question, please call or contact us through the website, and we will answer your question as soon as we can.
How often should my carpets be cleaned?
How is my carpet cleaned?
How long does it take the carpet to dry?
How long does it take my furniture to dry?
Do you clean underneath furniture?
Should I move the furniture out of the are that will be cleaned?
Do you charge extra to move furniture?
What should I do if I spill red wine or other stainable liquids on my carpet?
Do you travel outside of Emporia?
Do you accept credit/debit cards as a form of payment?
How often should my carpets be cleaned?
How is my carpet cleaned?
How long does it take the carpet to dry?
How long does it take my furniture to dry?
Do you clean underneath furniture?
Should I move the furniture out of the are that will be cleaned?
Do you charge extra to move furniture?
What should I do if I spill red wine or other stainable liquids on my carpet?
Do you travel outside of Emporia?
Do you accept credit/debit cards as a form of payment?
How often should my carpets be cleaned?
Every home and business is different depending on the amount of foot traffic. As a general rule, your carpets should be cleaned at least once a year. Areas in the home that receive heavier use, such as, the living rooms, family rooms, hallways, and stairs, may need to be cleaned more often. Back to top.
How is my carpet cleaned?
We offer more than one method. The most common method we use is Hot Water Extraction (steam cleaning). We pre-treat all traffic lanes, spots, and stains first with a pre-spray, which can include additional spot and stain removers, depending on the nature of the spot or stain. The carpet is then cleaned using a powerful truck mounted cleaning machine with a high temperature water rinse. This removes the soils and pollutants that have been loosened by the pre-treatment process. Back to top.
How long does it take the carpet to dry?
The average time for a carpet to dry is generally 4 – 6 hours. Carpet drying can vary depending on the thickness or weight of the carpet or carpet fiber type. The weather conditions can affect the amount of time it takes your carpet to dry following a professional cleaning. If a protector like Scotchguard or Du-Pont Teflon is applied after the cleaning process, it may take an hour or two longer. Back to top.
How long does it take my furniture to dry?
On average, it takes furniture 4 – 5 hours to dry. If a fabric protector is applies, it may take an extra hour to dry. Back to top.
Do you clean underneath furniture?
Yes, if we can move the furniture, such as couches, tables, and chairs, we will move them to clean the carpet underneath them. After the carpet underneath the piece of furniture is cleaned, we will move the furniture back to its original location and place plastic sheets or blocks underneath the legs of the furniture, to prevent any bleeding from the furniture legs leaving a stain or rust mark on the furniture. The plastic can be removed once the carpet is dry. For small pieces of furniture, we may move them into an uncarpeted area and leave them there, such as the kitchen area. This is to keep them out of the way during the complete cleaning process and during the carpet drying time. We do not move heavy items, such as full book shelves and entertainment centers, or unattached shelving containing numerous fragile items on it. In bedrooms, we do not move heavy beds or large dressers and vanities. We will reach beneath and clean as far underneath the bed as we can. Back to top.
Should I move the furniture out of the area that will be cleaned?
Although not required, it is helpful if you are able to move as much furniture out or the area that will be cleaned. Doing so will allow for a faster cleaning time and allow you to get back to your day. Back to top.
Do you charge extra to move furniture?
It depends on the amount and type of furniture in your home. An extra fee to move furniture could be charged, and will be discussed while we are conducting the estimate for the cleaning service. Back to top.
What should I do if I spill red wine or other stainable liquids on my carpet?
Leave the liquid alone and call me right away. Do not attempt to use over the counter carpet cleaning products to remove the liquid. They can have adverse effects and permanently ruin the part of the carpet you attempted to clean. I specialize in spot removal and use special chemicals to properly remove the spot or stain. Back to top.
Do you travel outside of Emporia?
Yes, we travel to many towns and rural homes in the surrounding area outside of Emporia, up to a 50 mile range. Back to top.
Do you accept credit/debit cards as a form of payment?
Yes, I accept all major credit cards as a form of payment which can be used to pay the invoice when the job is completed. Back to top.